Well shit: Sony has finally reached a conclusion to the great Cyberpunk 2077 debacle after telling customers to ask for a refund then taking it back. So where have they landed now? Welp, they’re now telling customers to, once again, get a refund for the game, plus the game has been pulled from the PlayStation Store.
Peep the statement left on the PlayStation website below:
SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.
Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.
Following the release of Cyberpunk 2077, pissed off customers noted that the game was riddled with many bugs, poor AI, and graphical glitches.
The game’s developers, Polish firm CD Projekt Red, published an apology on Monday night saying it “should have paid more attention” to the performance on PS4 and Xbox One and said it would help customers get refunds.
“We would always like everyone who buys our games to be satisfied with their purchase,” the developers said.
“We would appreciate it if you would give us a chance, but if you are not pleased with the game on your console and don’t want to wait for updates, you can opt to refund your copy.”
EB Games and JB Hi-Fi have reportedly begun offering refunds, leaving Sony and Microsoft to manage refunding online purchases done through the Playstation and Xbox game stores. Sony has also copped a $3.5 million fine from the Australian Competition and Consumer Commission (ACCC) for failing to adhere to Australian consumer law.
What a shitshow.