International airline passengers are facing huge delays departing Australian airports this morning, after the nation-wide system used to verify passports was hit by a massive technical issue.
Travellers have been impacted by the issue at Melbourne, Sydney, and Brisbane airports, with large queues forming while staff manually check passport details.
Airlines are experiencing check-in delays due to a system issue. Check with your airline for latest information. Thanks for your patience.
— Sydney Airport ?? (@SydneyAirport) May 21, 2017
Airlines experiencing difficulty checking-in travellers for international services due to outage of Advanced Passenger Processing system.1/2
— Melbourne Airport (@Melair) May 21, 2017
@mdoaks79 Hi Michael, this is a nationwide Airline/Immigration system interface issue. Check-in has reverted to manual processing.
— Brisbane Airport ?? (@BrisbaneAirport) May 21, 2017
— The Backseat Driver (@backseatdriverz) May 21, 2017
New Zealand airports suffered similar problems, with both Auckland and Wellington airports reporting their “border clearance” processes have been impacted.
Check-in delays right now as Immigration NZ’s national system has gone down. Updates to follow – thanks for your patience this morning.
— Auckland Airport (@AKL_Airport) May 21, 2017
— James O’Doherty (@jmodoh) May 21, 2017
Travellers have been advised to contact their airline for further information regarding flight departures.
We’ll update this story as it develops.