It’s fair to say there have been some supremely great publicity for United Airlines of late. It seems when they’re not dragging customers off planes, they’re putting them on ones going in the complete wrong direction.
United has admitted that it “failed” a woman who boarded a flight to Paris in Newark and ended up in San Francisco instead. Lucie Bahetoukilae – who does not speak English – was not informed in French that there had been a last-minute boarding gate change for her flight.
A United rep scanned her boarding pass and let her board the plane anyway. Despite the fact someone was already sitting in her seat, she was seated elsewhere by a flight attendant. On the completely wrong flight, in case you missed that.
“If they would have made the announcement in French, she would have moved gates,” said her niece, Diane Miantsoko.
“Of course, because she speaks French, she would’ve moved to another gate.”
Which is obviously a massive inconvenience. Miantsoko’s other comment is a little extreme though:
With everything going on this country, people have to be more careful. They didn’t pay attention. My aunt could have been anyone. She could have been a terrorist and killed people on that flight, and they didn’t know they didn’t catch it.
Well there’s a bloody vote of confidence in your aunt. United have issued a statement about the incident:
We deeply apologise to Ms Bahetoukilae for this unacceptable experience. When she arrived in San Francisco, we ensured she got on the next flight to Paris and refunded her ticket. Our customer care team has reached out to her directly to ensure we make this right. We are also working with our team in Newark to prevent this from happening again.
Source: News.com.au.
Photo: Bridesmaids.
