As smartphones have developed over the years, so too have the apps that now seem to define our daily lives. One such staple of the modern mobile’s arsenal is ride-sharing app, Uber.
A filthy car – If the driver has clearly made little effort to keep the vehicle to a standard that’s comfortable to be in, you can certainly make it known. Just make sure you specify the reason after you select the rating.They drive like an animal – This goes without saying, if they can’t obey the road rules, be sure to speak up.They act inappropriately – You should never be made to feel uncomfortable before, during or after your journey.They don’t follow directions – At the end of the day, you should be able to request your own direction to the destination. If they go rogue on you or intentionally prolong the trip, that’s a fair enough reason to drop the rating.
And if you have particular feedback, don’t rely solely on a rating. Accompany it with an email to Uber customer service and explain why you were compelled to dish out that 1 star.
1. Pin it to win it. Taking a few seconds to make sure your pin is dropped in the right place — or better yet, entering your pickup address — can save time and headaches. Consider busy streets, illegal parking and other places that may make pickups challenging. Entering your destination ahead of time makes everyone’s life easier. And, in case you were wondering: drivers can’t see your destination before accepting a request.2. Please don’t pile in. Most cars with Uber can only fit 4 riders. If you’re in doubt about how many people your ride can fit, use this formula: number of seatbelts = number of riders. Have too many people? Request another car so everyone can ride safely.3. Time is money. Driver-partners do everything they can to pick you up in as little time as possible. Please try to return the favour by being ready to hop into your Uber when it arrives. You can let your driver know if you’ll be a few minutes late by using Uber’s in-app feature.4. Confirm your ride. Want to make sure you’re in the right car? Just confirm your first name with your driver and ask them to do the same before you hop in. Also, the make, model and license plate of your ride will also appear in the app.5. Be courteous. Please treat your driver as you would like to be treated and be sure to treat your driver’s car with care. Please don’t smoke, drink or eat on the trip. This not only makes the trip unpleasant for your driver, but for everyone after you as well. If you’re running late, please don’t encourage your driver to break traffic laws like illegal u-turns, speeding or skipping traffic lights.
Photo: Taxi Driver.