‘This Is Disgusting’: Thousands Of Dua Lipa Fans Stuck Outside Concert After Ticketek Crashed

Dua Lipa concert lines in Sydney, Ticketek crash

There were scenes of absolute chaos outside the Qudos Bank Arena in Sydney’s Olympic Park on Wednesday after the Ticketek app crashed just as thousands of Dua Lipa fans arrived for her concert.

The system failure meant people had no way to prove they had an online ticket because it wouldn’t appear on the app.

Fans were left stranded outside in long queues as security tried to manually check their tickets via confirmation emails instead. Which obviously went about as well as you’d expect it to — imagine if you got your ticket off a mate or on marketplace and didn’t have the OG email.

Folks took to Twitter to vent their frustrations, with some expressing concern that they wouldn’t get into the venue in time for the start of Dua Lipa’s concert.

Some called for refunds, while others slammed the site for not making the print at home option available for all tickets.

Ticketek said the issue was resolved by 8.30pm, which is when the concert was meant to kick off. Some fans were reportedly still outside at 9pm, shortly before the concert actually started.

Dua Lipa appeared on stage a little after 9pm and apologised to fans for the delays.

“Ticketek apologises to fans impacted by the issue,” Ticketek said in a statement to PEDESTRIAN.TV.

The company said the crash was caused by “a connection issue between two systems”.