Heaps Of ‘Pokémon Go’ Users Lost Their Data After Updating & Erryone’s Mad

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Published

July 31, 2016

‘Pokémon Go‘ has taken the entire world by storm, and it doesn’t seem like the augmented reality app’s popularity will be slowing down anytime soon.

Creator John Hanke spoke at Comic Con last week, and promised a bunch of updates as well as servers that could deal with the overwhelming demand. He told the audience that Niantic “weren’t provisioned for what happened”, and that they’re working on keeping the servers up and reliable before they add new features.

However, the app seems to have hit another rather major speed-bump – after an update over the weekend, it seems as though a bunch of ‘Pokémon Go‘ users lost all their data and progress.

The update claimed to fix a bunch of glitches relating to catching Pokémon and displaying features correctly on the map. But when users booted the app after the update, they were back at the beginning of the game, their Pokédex empty and experience data completely gone.

By the dramatic nature of tweets about it – we’d say people affected are pretty upset.

@NianticLabs My Pokemon Go account was completely reset after updating to new version for iOS. All Pokemons lost, money lost, do something!

— Gojiyuuka (@gojiyuuka) July 31, 2016

when you update your Pokémon Go app via iOS and everything is reset, cool, ????????

— S?R?H ????? (@MissGanjaGirl) July 31, 2016

Pokemon go updated automatically and now my ENTIRE account reset. I had some good ass Pokemon. I’m so mad.

— Ashley? (@_ashhhley__) July 31, 2016

Woooooooooow my Pokemon go reset itself ??

— Rizoyce (@riz0yce) July 31, 2016

EMILYS crying because her Pokemon go has reset and she’s lost everything in literally pmsl

— Hannah? (@_231099) July 31, 2016

My pokemon go reset rip all my kids

— Max Wojo (@MaxxWoj) July 31, 2016

… … … Did my Pokemon Go account just get reset

— Valoo (@OnigiriVal) July 31, 2016

My Pokemon Go app updated AND IT RESET ME BACK TO CREATING A NEW CHARACTER TF IS THIS

— shellbelle (@chelebelle_jg) July 31, 2016

MY POKEMON GO HAS RESET ITSELF WITH THE UPDATE WHAT A CRUEL CRUEL WORLD THIS IS I AM OUTRAGED I WAS LEVEL 4 FOR GOODNESS SAKE

— little miss ginge (@_JessicaArneil) July 31, 2016

Dedicated my life to Pokemon Go and now my account has been reset??

— H-dog (@harrisons97) July 31, 2016

#NianticLabs #PokemonGo My daughter updated her app and it reset all her progress from Level 15 and took her back toLevel 1. Please fix this

— Kathe Karow de Fdz (@KatheKarow) July 31, 2016

My sister hatched a Mr Mime yesterday. The new update reset her progress to level 1

gg #PokemonGO

— Esti (@EstiDraws) July 31, 2016

my pokemon go account reset and now im level 1 with nothing im also going to kill myself it was nice knowing you all

— manelle (@manellekay) July 31, 2016

However – never fear – Niantic are on top of it, and they got you, fam. They published a blog post about the error, which includes a potential how-to-fix.

Apparently, as part of the app’s update, the app changed its Google account integration. So that means that users may have automatically been logged in with an email address they use in the Safari web browser, not the one they originally used to sign in to ‘Pokémon Go‘.

Just maybe, just maybe, all you have to do is log out and log back in with the OG email address you signed up with.

Beware, though: some people are reporting that following the fix works, and others are saying it doesn’t. But give it a shot – we’ll have our fingers crossed for you.

Source: Niantic / Twitter.

Photo: Brendan Thorne / Getty.

Tags:

Data, Niantic, Pokemon Go, Update

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