Here’s Why That Embarrassing iPhone X Fail Probs Wasn’t Face ID’s Fault

During Apple‘s massive presentation this morning, the world cringed when software chief Craig Federighi couldn’t open the iPhone X he was about to show off. While folks were quick to assume it was the fault of the phone’s new Face ID feature, that may not be entirely correct.

The company’s tenth anniversary iPhone uses facial recognition technology to scan and register your face to that device. To unlock it, you simply stare at the phone and it will compare your face with the one registered. If it’s a match, you’re free to go about your business.

When old mate Craig attempted that very process, he got knocked back and the phone asked for his password. Take a look at the video below.

Ooft, tough break. As The Verge points out, there’s a good chance this wasn’t actually Face ID’s fault, but rather the same security feature present on iPhones with Touch ID. When restarted or simply left locked for more than a few hours, you’ll get a prompt asking for your password to enable the unlock feature you normally use.

If you look closely, that’s exactly what the phone says when he tries to unlock it. “Your passcode is required to enable Face ID.” 

So it simply looks like the phone was recently turned on or just not unlocked for a while, indicating the same security precaution was moved over to Face ID, rather than Face ID just not being any good. We’ll have to wait for November to confirm the latter.

It doesn’t make the bungle any less embarrassing, though. You’d think such a small oversight wouldn’t get past the team setting up a presentation this important to the company, but here we are.

Orders for the iPhone X open on October 27 and will set you back $1,579 for the 64GB model and $1,829 for 256GB.