We are disappointed and embarrassed to hear that we have let down a pizza loving customer. We can confirm we provided free pizza vouchers to our customer at the time of the incident but we clearly could have and should have done more. Our aim is to exceed our customers’ expectations and in this instance we let him down. We are working to make it up to him and have reached out to our customer this morning to make amends and to ensure he is not out of pocket for any expenses incurred. At Domino’s if a customer is not completely satisfied with their experience, we will replace and or refund their order. Obviously in this instance we have failed the customer and we will work on making the necessary improvements to ensure this doesn’t happen again.
Some Maniac Managed To Sue Domino’s For $1200 Over A Missing $37.35 Order
It’s a bit of a lousy time when your pizza doesn’t show up, but most people tend to leave it at a stoned 12am phone call weeping uncontrollably into the receiver as they demand answers as to where their half-meatlovers / half-supreme abomination is.
Not this bloke! Tim Driscoll, a lawyer from Corrimal in NSW, has just received $1203.27 from Domino’s Pizza over a missing $37.35 order for three pizzas, two garlic bread and two 1.25 litres of Coke, which Driscoll claims he never received from the company – and for which he was never refunded.
“They kept saying they were looking into it but after 12 months of fobbing me off with ‘we’ll get back to you’, I thought I had to bring it to a head,” he told the Daily Telegraph. He admits the solution may be extreme – and it absolutely, absolutely is, we cannot stress this enough – but he wanted to “teach them a lesson’.
To that end, he initially want to sue them for $9000, which seems reasonably insane. But the court decided he could have his $37.35 black plus his court fees.
Domino’s issued a statement in response to today’s article:
Source: Daily Telegraph.
Photo: Breaking Bad.
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