“We had just watched as not one, not two but three non-black women were allowed to exit from the premises without being searched before a black girl who wasn’t with us was searched…Calling extra security on a group of black girls for no apparent reason other than the colour of their skin is unjustifiable.”
“Head Office and the regional manager failed to investigate the matter at all. CCTV footage was not checked at all which means it is impossible for your company to ascertain what exactly happened…Is this how Priceline customers with complaints are usually treated?”
An open letter to @PricelineAU pic.twitter.com/avSujllPgC
— ???? (@hxlina) October 3, 2016
@hxlina @PricelineAU I wrote a similar letter this year about a incident at Bourke st,all I got was half assed apology from manager
— anotherjessica (@gurljessica) October 3, 2016
@hxlina @PricelineAU they have once searched me because I had a few extra bags in my hand & no one else got searched before or after me. I
— Jassie Skaf (@jassie6) October 3, 2016
@hxlina @PricelineAU also did buy something. Now I hardly go to that particular one. Sorry that this happened to you, so frustrating, but a
— Jassie Skaf (@jassie6) October 3, 2016
The company states “our preferred way of dealing with this is to work with our store team to ensure that this wouldn’t occur again,” and mentions it’ll look into “education” instead of punitive action, but stops short of referencing the CCTV footage or any proposed changes to bag-checking policy.
“The experience of these customers is what matters most and a direct apology will be conveyed.”
Source: @hxlina / Twitter / Supplied.
Photo: @hxlina / Twitter / @insincerelyher / Instagram.
