Melbourne - CBD & Inner Suburbs
Posted 18 Nov 2020
Closes 18 Dec 2020
Cushla Whiting is a contemporary Melbourne based jewellery designer who specialises in creating unique, bespoke fine jewellery, using ethically sourced fine gemstones.
We are hiring a Studio Assistant to join us full time in our Melbourne showroom. This is a unique opportunity to work with a local, dynamic design brand located in Little Bourke Street. This position will suit a highly organised individual with a strong passion for what they do and will be able to translate this into supporting the values of our brand.
- Full time, Monday – Friday
- City location.
- Responsible for the day to day management of the showroom calendar.
- Welcoming customers into our jewellery showroom, providing tea/water, taking coats.
- Setting up, and packing down the showroom up every day following our setup/ closing checklist.
- Responsible for the overall appearance and presentation of the showroom.
- Able to manage customer “walk-ins”, including ring pickups, re-sizing, ring cleaning, ring maintenance requests and other customer requests.
- Preparing and packaging jewellery for collection and for freight, including quality final control check of jewellery.
- Receiving deliveries, managing domestic and international DHL shipments and organising courier pickups.
- Answering the phone, directing calls, and managing customer requests.
- Effective communication of customer needs/desires to the relevant CW team member.
- Assisting consultants during appointments.
- Managing office supplies/stationary.
- Managing initial customer emails, and forwarding them to the appropriate CW team member.
- Setting up insurance policies for customers.
- Processing over the phone and in-person payments.
Our ideal candidate
- Excellent communication and people skills.
- Impeccable presentation.
- Excellent written skills.
- Confident, mature and assertive enough to deal with customers and issues.
- Passion for customer service and relevant experience.
- Outstanding organisational skills, attention to detail and time management.
- Strong work ethic, self-motivated with a “can do” attitude.
- Has a genuine interest in our brand and product.
- Contact Name: Anna Whiting
- Contact Email: firstname.lastname@example.org