Usual Suspects Creative/Full-time/$40,000 to $50,000


Posted 26 Apr 2021

Closes 26 May 2021

About US

Usual Suspects Creative deliver momentous live experiences – meaningful productions that influence perception and change behaviour. We are known for our inspired ideas and meticulous production. Our clients understand that we deliver sales, differentiate their brand and products and build loyalty across consumer, trade and internal audiences. Our purpose is to ‘make all moments matter’. For project work, this means bringing ideas into the physical space, and making them meaningful. For our business, it means creating opportunities to live a happy and fulfilling life by spending time on what matters most at each exact time, whether it be projects, connections or personal

It’s important that our team members embrace and believe in our company values;

Entrepreneurial – show initiative and resourcefulness, be imaginative, dynamic, and courageous

Dependable – “the first foundation stone of good character” – what’s promised will happen

Inspired – have an inventive, creative impulse, draw on your surroundings to be excited and optimistic

Good – we believe in doing great work for the greater good

Our current clients include UN Women Australia, UnLtd, NRL, ADMA, AANA, Pepper Money and Sydney Zoo.


An Account Coordinator is responsible for assisting in delivering live projects on time and within budget, and managing elements of those projects from initiation through to post-event review. An Account Coordinator is responsible for developing creative in conjunction with the Directors, assisting in developing budgets and timelines, creating purchase orders and invoices, monitoring budgets and timelines during the project lifecycle, managing third party suppliers, managing creative development by briefing designers, uploading or sending content to print, liaising with clients to ensure exceptional project delivery, and ensuring the final deliverables on site meets the quality expectations of the stakeholders.   An Account Coordinator has 1 – 3 years corporate experience, a keen eye for detail, excellent communication skills, quality management, time management and is a team player.   An Account Coordinator can report to the Event Director and Managing Director or to a Producer, Event Manager or Account Manager.    

Key accountabilities:  


  • Work closely with the Directors brainstorming ideas and developing the creative of event concept
  • Assist in visualising event concepts in keynote to present to client, or to brief on to 3D designers (pending brief response level)
  • Research and report trends and ideas on an on-going basis

Project Management

  • Ability to troubleshoot and to provide solutions
  • Manage and/or prepare internal and external written briefings / WIPs / contact reports for clients and team
  • Assist teams in the task of developing and implementing projects
  • Client liaison for duration of projects on site at client’s office if required
  • Timeline and milestone planning
  • Liaison, coordination and implementation of creative
  • Liaison and coordination with production and build teams
  • Liaison and coordination of third party suppliers
  • Project budgeting (individual budgets of up to $50k autonomously)

On-site management

  • Overseeing bump in of suppliers, managing crews, training staff
  • Overseeing the smooth running of event, problem solving, etc
  • Overseeing bump-out
  • Debrief and wrap up

Legals / Budgeting / scheduling / quality / resource management

  • Ensure all legal/contractual obligations are met with both clients and suppliers on all projects (POs, supplier agreements, etc)
  • Assist in managing day-to-day workflow to ensure timely delivery of projects within scope and budget
  • Assist in managing all production schedules, specifications, and budgets for assigned jobs
  • Assist with reconciliation and analysis of projected vs. actual budgets and control of any variances
  • Assist with supply of schedule, budget, assumptions, and scope considerations for all production elements
  • Participate in the Q&A process to ensure projects can be designed to deliver to agreed specifications  

Business Development

  • Assist in identifying new opportunities with existing clients (organic growth)
  • Create new opportunities with potential clients by engaging your networks  


  • Take initiative and contribute to the US team spirit
  • Take initiative to improve internal methodologies and working processes    

What it takes:  

Professional Skills

  • Clear and professional communication skills internally and externally
  • Excellent written communications skills – you express yourself clearly and concisely
  • Design and styling skills – natural eye for what looks good
  • Project management experience (client and supplier management, budgeting and producing)
  • Work autonomously as well as under direction; get on with the job
  • Multi-task and work under time pressure
  • Excellent time management and prioritisation skills
  • Solid computer skills: Working knowledge of all office and project management software (MS PPT, Word, Excel, Briefcase (internal financial system – training provided)  

You are professional in everything you do

  • You are considered, calm and informed decision making
  • You take full responsibility for yourself, suppliers and clients
  • You are extremely thorough
  • You are imaginative yet strategy-savvy; right brain/left brain
  • You are available and committed to ensure the best possible outcome for the business and clients
  • You work autonomously as well as under direction; you get on with the job

You bring personality and drive

  • You take initiative and contribute to the US team spirit
  • You bring energy and drive
  • You play to your strengths and openly manage your weaknesses
  • You have endurance and high personal standards
  • You love a challenge and operate with a positive ‘can do’ attitude
  • You are a collaborative team player  

Job well done

The easiest way to see if you have done a great job is when:

  • We are consistently known for outstanding and innovative concepts
  • You excel in your quantitative evaluation
  • You hit your quarterly KPIs
  • Clients compliment us on our production and flawless implementation
  • All project related information is accurate and up to date
  • Staff and clients want to work with you and comment on your professionalism and personality