LVLY/Casual / Contract / Temp / Vacation

Melbourne

Posted 20 Aug 2019

Closes 19 Sep 2019

LVLY Pick Packer

1.) About the business

 

LVLY is Australia’s only on-demand feel good service, created to celebrate life’s great days, rough days and everything in between. We provide a same day gift delivery service across Melbourne, Sydney and Brisbane and a next day service nationally. Our mission is to be the only company in Australia dedicated to making people’s day.

 

You will work alongside the two founders as well as a small, highly committed and enthusiastic team. There is a strong sense of camaraderie; our team environment is warm and relaxed but we take our jobs seriously and we have a strong work ethic.

 

Find out more about LVLY at www.lvly.com.au

 

2.) Job tasks and responsibilities

 

Organising and packing of orders

 

  • Preparing all gifts for dispatch
  • Inspect each product to ensure they’re not damaged or missing any components
  • Package each order according to specifications
  • Analysing current packing processes effectiveness and creating strategies to improve productivity and efficiency
  • Ensure all orders our being sent out to our LVLY standards

 

Delivery

 

  • Liaise directly with our couriers
  • Opportunity to be involved in the optimisation of our current dispatch and delivery processes

 

Stock control & audit

 

  • Conduct weekly stocktake and report into your manager
  • Pre-make packaging; gift boxes, label products etc
  • Ensure our packing station is stocked up at all times
  • Manage incoming and outgoing stock deliveries

 

Customer service

 

  • Helping to manage customer enquiries and respond in a timely manner
  • Liaising between our delivery partner and our customers to resolve any delivery problems
  • Ensuring our customers are kept in the loop and issues are resolved promptly
  • Written and verbal communication are paramount

 

 

General team tasks

  • Help to keep the desks and prep area clean at all times
  • Assistance of cleaning up preparation space, carrying stock from deliveries
  • Help with any job assigned so that we can try to achieve our LVLY vision at all times
  • To live and breathe the LVLY values:
    • Make someone’s day
    • One team, one dream
    • Work hungry, hustle hard
    • Be a goodie
    • Own your impact

3.) Skills and experience

 

  • Great attention to detail is critical – delighting our customers is our highest priority.
  • Highly organised – co-ordinating, prepping and dispatching all our orders requires someone who is highly organised and methodical
  • A list-maker and note-taker! Planning ahead and efficiently ticking stuff off a to-do list will be important
  • Calm under pressure – must be able to work effectively and problem solve in a fast paced environment
  • Strong communicator – you’ll be dealing directly with our delivery drivers so good communication skills are important
  • Passion and drive – we’re big believers that enthusiasm, passion and can-do attitude will get you everywhere

 

4.) Job details, benefits and perks

 

  • Contract/freelance position
  • $20 per hour
  • Part time hours depending on availability, Monday – Friday, 9:30am – 2pm.
  • For immediate start
  • Monthly LVLY gift allowance – one posy per month
  • LVLY HQ is close to great shopping, bars, restaurants and public transport
  • Being part of a social and supportive team

 

Please send your covering letter and CV to [email protected]

 

PLEASE NOTE: We would only like to hear from very interested candidates, so please don’t bother sending a generic covering letter as your application won’t be taken seriously.

 

No phone calls or texts please.