Applications for this job can't be accepted as the job has closed.

eCommerce Customer Service Assistant

SaveYou need to sign in or create an account to save
Jac+ Jack
Location
Sydney
Posted
17 Jul 2017
Closes
13 Aug 2017
Industry
Digital / Tech
Job type
Full-time

We are looking for an engaging person with excellent customer service and organisation skills to join our eCommerce team.

Your role is to support the eCommerce team in delivering a market leading customer experience, whilst contributing to the achievement of our online store and financial KPI’s.

Responsibilities

The role includes management of end to end online order experience, including but not limited to;

  • Online customer service across all channels – phone, email, livechat + social.
  • Oversee 3PL dispatch, ensuring orders are delivered on time and to brand/customer expectation.
  • Returns + exchanges. Review processes and suggest improvements to structure where required. 
  • Management of webstore inventory across our systems and integrations.
  • Content upload and maintenance, as required.
  • Ad-hoc admin duties as directed by the eCommerce Manager.

Skills + Experience

1-2 years’ experience in a similar customer service role and the desire to drive and develop a career within the Jac+ Jack business is essential. This is a full-time role in a fast paced and fast-growing business.

You will need to be a confident, highly organised person with proven proficiency across multiple IT platforms. Experience in AP21/eStar CMS will be highly regarded.

Applications for this job can't be accepted as the job has closed.

Applications for this job can't be accepted as the job has closed.

eCommerce Customer Service Assistant

Save
Jac+ Jack
Location
Sydney
Posted
17 Jul 2017
Closes
13 Aug 2017
Industry
Digital / Tech
Job type
Full-time

We are looking for an engaging person with excellent customer service and organisation skills to join our eCommerce team.

Your role is to support the eCommerce team in delivering a market leading customer experience, whilst contributing to the achievement of our online store and financial KPI’s.

Responsibilities

The role includes management of end to end online order experience, including but not limited to;

  • Online customer service across all channels – phone, email, livechat + social.
  • Oversee 3PL dispatch, ensuring orders are delivered on time and to brand/customer expectation.
  • Returns + exchanges. Review processes and suggest improvements to structure where required. 
  • Management of webstore inventory across our systems and integrations.
  • Content upload and maintenance, as required.
  • Ad-hoc admin duties as directed by the eCommerce Manager.

Skills + Experience

1-2 years’ experience in a similar customer service role and the desire to drive and develop a career within the Jac+ Jack business is essential. This is a full-time role in a fast paced and fast-growing business.

You will need to be a confident, highly organised person with proven proficiency across multiple IT platforms. Experience in AP21/eStar CMS will be highly regarded.

Applications for this job can't be accepted as the job has closed.