Apparel/Retail Customer Service Representative

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MARCS and David Lawrence
Location
Sydney > CBD/Metro/Inner East & West
Salary
$45,000 - $50,000
Posted
10 Aug 2018
Closes
9 Sep 2018
Industry
Customer Experience
Job type
Full-time

MARCS and David Lawrence are synonymous for affordable luxury. Never  compromising on fit, fabrication or style. We pride ourselves on embracing the individual and celebrating ones authentic self.

Due to an internal restructure, MARCS and David Lawrence are seeking a Customer Service Representative to promote outstanding customer service within our small but fun team!

Working within the Marketing Team, Answering to the Customer Service Supervisor  you will be responsible for:

  • Answer customer queries across a range of media; phone, email, mail, facebook and resolve to satisfactory resolution
  • Assist in collating, segmenting and structuring customer feedback for reporting
  • Attending Trade Meeting to provide feedback on customer service insights 
  • Work with the stores on out of stock or problem click and collect orders or in-store ordering problems.
  • Escalate any repeated product quality issues to buyers and designers 

 

We would ideally love to hear from someone who has relevant customer service experience and has experience on ZenDesk or something similar, However we would consider someone with Retail experience or something with a customer service focus.  

The perfect candidate will be able to hit the ground running and make this role their own.

If you have worked with us at MARCS and David Lawrence previously, you are encouraged to apply for this position.

APPLY TODAY by send yoru CV through to [email protected]

 

Apply

Apparel/Retail Customer Service Representative

Save
MARCS and David Lawrence
Location
Sydney > CBD/Metro/Inner East & West
Salary
$45,000 - $50,000
Posted
10 Aug 2018
Closes
9 Sep 2018
Industry
Customer Experience
Job type
Full-time

MARCS and David Lawrence are synonymous for affordable luxury. Never  compromising on fit, fabrication or style. We pride ourselves on embracing the individual and celebrating ones authentic self.

Due to an internal restructure, MARCS and David Lawrence are seeking a Customer Service Representative to promote outstanding customer service within our small but fun team!

Working within the Marketing Team, Answering to the Customer Service Supervisor  you will be responsible for:

  • Answer customer queries across a range of media; phone, email, mail, facebook and resolve to satisfactory resolution
  • Assist in collating, segmenting and structuring customer feedback for reporting
  • Attending Trade Meeting to provide feedback on customer service insights 
  • Work with the stores on out of stock or problem click and collect orders or in-store ordering problems.
  • Escalate any repeated product quality issues to buyers and designers 

 

We would ideally love to hear from someone who has relevant customer service experience and has experience on ZenDesk or something similar, However we would consider someone with Retail experience or something with a customer service focus.  

The perfect candidate will be able to hit the ground running and make this role their own.

If you have worked with us at MARCS and David Lawrence previously, you are encouraged to apply for this position.

APPLY TODAY by send yoru CV through to [email protected]

 

Apply