Even if you aren’t a Vodafone customer, you are probably familiar with the issues customers of the telecommunications network have been experiencing over the past several months. Thrown phones triggered by tantrums over poor coverage, patchy reception, slow data upload/download rates and delayed text and voicemail alerts are just one symptom of the begrudging Vodafone client. Other side-effects that have been observed in Vodafone users recently include: dramatic increase in swears-per-sentence, increase in spontaneous acts of phone-directed violence, more mobile phone users publicly shouting “HELLO??? HELLO!??” at phone and engaging in bouts of foot-stamping and sobbing mid-call.
Vodafone Hutchison Australia CEO Nigel Dews has finally come forward with an apology to customers, admitting that, ironically, the company had not been able to manage the system upgrades that had been put into effect to improve the network. In addition to network issues, the customer service and complaint handling processes were scrutinised for late response rates.
Today Vodafone issued a statement saying: Over the past few months we have let down some of our customers. Our network and customer service didn’t live up to the standards we have set for ourselves. While many customers continued to enjoy reliable service from us, some of you haven’t.
The issues some customers have experienced include dropped calls, delayed SMS and voicemails, slow data speeds, inconsistent coverage, and long waits when you called us. We are truly sorry for this.
How did this happen? The short answer is that last year we were growing fast, and when some problems arose we responded too slowly.
The good news is that we’ve already made real progress in resolving the issues, and we are working intensively to improve things further.
See now? Crisis over! Things are about to be better than ever, Vodafone users, so no more tears and tantrums for you.
Via SMH
